Frequently asked questions

For questions or more information, please contact a program representative.
000

How do I sign up?

Check your eligibility by clicking the button below. If you are eligible, you will be directed to an online survey to sign up for the water saving services you are interested in.

Check your eligibility
001

What happens when I sign up?

After filling out the online survey to identify the type and number of fixtures you would like to receive, you will be directed to a webpage to schedule the services online. Installations occur during weekdays between 8am and 4pm. After choosing your preferred date and time for installation, you will receive a confirmation email. If you do not receive this email, call the Program hotline below. The contractor will be sent to perform the work during the time you selected, and you must be present to recieve these services.

002

What fixtures and services are provided?

The State hires professional contractors and plumbers to provide and install new water-efficient toilets, sink aerators, and showerheads, in homes and community buildings. They will also inspect known leaks and repair them if possible. All fixtures and installation services are paid for by the State and are provided at no cost to owners. Read more about the types of fixtures here.

003

Why should I participate?

Repairing leaks and using water-efficient fixtures helps you save water. Depending on how your water supplies charges you for services, this can lead to lower water bills. You’re also helping to preserve a precious water supply for yourself and your community for future use.

You can get free fixtures with free installation and free leak repair services.

004

What if I rent my home or community building?

Owner permission is required for participation. Talk to the building owner to see if they are interested in participating in the Program.

005

Who pays for the fixtures and services?

The costs of new fixtures and installation, as well as removal and disposal of old fixtures, are paid for by the State. You will not pay anything. The Budget Act of 2021, as amended by Assembly Bill 180 (Ting, 2021), provides funding to the State of California’s Department of Water Resources to administer the Program. See Section 25, Item 3860-101-3398 Conservation for Small Water Suppliers.

006

What kind of toilets and showerheads are provided?

Toilets are elongated, white, ADA-compliant, and 17 inches high with a maximum of 1.28 gallons per flush. Showerheads are polished chrome, multi-spray pattern, 5-inch diameter head, with a 1/2-inch NPT (National Pipe Taper) fixed mount. Corded showerheads are also available if that is the type you currently have. Read more about the types of fixtures here.

007

How well do the toilets and showerheads work?

Owners in other communities who received new toilets and showerheads similar to those you will receive say they work well, even though they use less water. One resident even said “I thought the new ones would exhibit a lot less water pressure, etc. I didn't notice any change which I liked.”

008

What leak repair services are provided?

A technician will ask you about leaks at your home and take a look to see if the leaks can be fixed. The most common leaks can be addressed such as leaking faucets, spigots, and sprinkler heads. If a repair is possible, the technician will explain the repair to be done and obtain owner approval before doing it. If time does not allow the leak to be repaired right then, the contractor will work with you to schedule a follow-up time to make the repairs.

009

How do I learn more about the program and state-wide conservation efforts?

Go to: https://water.ca.gov/Programs/Water-Use-And-Efficiency/SB-552

Go to website
010

Why am I not eligible?

Your water supplier may not be included in the Program, or we are not currently working in your area. If you think your water supplier should be included, use the contact page to get in touch.
The Program has selected small water suppliers that are drought vulnerable with an emphasis on underrepresented communities to participate in the program. To learn more about the drought vulnerability assessment go to: https://water.ca.gov/Programs/Water-Use-And-Efficiency/SB-552/SB-552-Tool

Go to website

Installation photos